We develop custom software, mobile applications and web platforms for your business. Our work covers analysis, design, integrations and testing, with AI automation and local language models where they fit your tasks.
We analyse workflows, build applications and integrate AI where it fits. Scope and acceptance criteria are agreed before delivery.
Business analysis, frontend, backend, integrations and testing in one delivery process.
See how we develop softwareCustomer and employee applications with your business rules and connected APIs.
Discuss your appAssistants, document tasks and knowledge search with agreed permissions and human review.
Review your workflowModel selection, hardware estimates and a measured pilot on your infrastructure.
Scope your infrastructureA solution available for implementation: transcripts, summaries and quality review. Integrations and analysis criteria are adapted to your environment.
Explore the solutionWe agree data sources, deployment requirements, integrations and acceptance criteria before implementation. Availability does not mean an out-of-the-box fit for every environment.
Use Left and Right, Home and End to choose a service. Automatic rotation pauses while you hover or focus the cards.
Automate enquiry triage, document tasks and knowledge search. Define data sources, permissions and human review before connecting an assistant to business actions.
Discuss automationChoose a model and deployment configuration for your data and workload. Hardware estimates are validated with a pilot rather than a universal sizing promise.
See the deployment stepsTurn recorded conversations into transcripts, summaries and structured insights. Help specialists prioritise quality reviews and identify recurring service issues.
Explore the solutionApplications for customers, employees and partners, with workflows designed around your business rules and connected to your systems.
Explore customer channelsCustomer channels, subscriber services, operator processes and high-load components integrated with telecom platforms.
Analysis, development and testing with attention to transaction processing, access control and data integrity.
Production, logistics, retail and customer-service workflows: process automation, operational statuses and partner interfaces.
Product development, experience contributing to projects and service offerings are labelled separately. Demonstrations below use invented examples, with no customer data or performance claims.
Turning recorded calls into structured data: transcription, summaries, enquiry classification, automated quality checks and reporting. Helps specialists find conversations that need attention and identify recurring service issues.
AI / NLP · Speech-to-Text · LLM
Explore the solutionExperience contributing to operator self-service channels and customer account journeys, with an understanding of subscriber data, tariffs, services and internal-system integrations.
Experience in financial-sector software, where reliable customer journeys, access control and integration with internal systems are important engineering considerations.
Experience across production, logistics and customer-service environments: process automation, operational statuses, event tracking, data exchange and employee or partner interfaces.
Development experience with desktop agents and background components: operating-system interaction, activity events and integration with server-side analytics, with attention to access permissions and stability.
A service offering for assessing and restoring existing portals: reproducible builds, responsive interfaces, authentication, document workflows, chat and administrative access. Delivery scope and acceptance criteria are agreed after assessment.
Integration services for business portals: document statuses, CRM communication, attachments and object storage. External-system access, signing workflows and requirements are confirmed before implementation.
Connect an assistant to approved sources and business systems. Test answers against a reference set and route uncertain cases to a person.
Start with tasks, languages and a reference set. Check data access, licences and deployment dependencies before selecting a model.
Specify context and answer length, concurrent requests, peak traffic and target latency. Quantisation changes memory needs and can affect quality.
Preliminary sizing is validated with a load test. Local deployment does not by itself guarantee security or regulatory compliance.
Scope your infrastructure
Model weights, precision, context cache, runtime overhead and concurrency. Compare CPU and GPU execution against latency and throughput targets.
Runtime memory, source documents, embeddings, index, model versions, logs and backups. Include retention and recovery requirements.
Compare candidates on your examples; measure answer quality, latency and peak load. Record assumptions and limits in the configuration.
Agree access controls, monitoring, version updates, rollback, support ownership and documentation before handover.
Deliverable: model shortlist, measured configuration with assumptions, pilot acceptance criteria and an operating plan. Costs include hardware, energy, support and updates; API savings are not guaranteed.
We develop mobile applications and web portals for customer service and internal operations. Orders, approvals, field tasks and payments follow your business rules. We agree scope, integrations and acceptance criteria after analysing the requirements.
Roles, approvals, task statuses, notifications and offline scenarios where needed. We confirm feasibility and constraints for each workflow before development.
Connect CRM, ERP, identity and payment services through agreed APIs. Telecom projects can also include billing, subscriber systems, eSIM and number portability scenarios.
UX/UI, mobile applications, responsive customer portals and backend APIs. Functional, integration, regression and load testing support consistent behavior across customer channels.
Understand why customers call, spot recurring issues and focus quality reviews where they matter. AI Speech Analytics brings transcripts, summaries and service insights into one platform.
Recordings → Transcripts → Evidence → Human review
Converts audio recordings into text for review and further analysis.
Identifies key topics, reasons for contact and the main content of a consultation.
Checks selected service standards and supports automated dialogue assessment against agreed criteria.
Finds indications of complaints, dissatisfaction and an intention to cancel services for specialist review.
Provides call indicators with breakdowns by teams and employees.
Allows analysis results to be compared with customer survey data.
Prioritise call reviews, identify recurring customer problems and use real conversations to improve training and service processes.
Local speech processing and language models, with configurable analysis criteria and integrations tailored to your workflows.
AI supports your specialists. Disputed assessments are reviewed by a person.
Understand goals, workflows and constraints.
Shape user journeys and system interactions.
Build components and agreed integrations.
Validate functionality, integration and performance.
Prepare deployment, acceptance and documentation.
MRKsoft develops custom software, AI bots and process automation, prepares local language models for customer infrastructure and builds mobile applications around business requirements. Telecom and financial-sector experience informs our integrations and engineering decisions.
Our experience includes Linux and macOS client agents, operational platforms and mobile development with Swift, Kotlin and Flutter. We work with Python, Java, JavaScript, cloud platforms and SQL/NoSQL databases. Scope, delivery criteria and responsibilities are agreed with each customer.
For each project, agree who owns requirements, architecture, development, testing and support. Acceptance uses agreed scenarios, integration checks and documentation; customer examples are published only with permission.
Tell us about your automation, local AI, mobile app or software project.
MRKSOFT LLC
Taxpayer Identification Number (UNP): 192850574